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After You Place Your Order
More Help & Information
VitaMaker.com now offers International ordering for online customers. We are very experience in International Shipping. We offer convenient and secure international ordering.
VitaMaker.com is proud to ship to the following 24 countries.
Our standard ground shipping, FREE Shipping, 2nd Day, or Next Day does not apply to international shipping. To receive the accurate shipping rate please choose "INTERNATIONAL EXPRESS" for your shipping method on the check-out page. The shipping cost will be automatically shown based on the weight and destination of your order. Depending on what is in your shopping basket, the rate will be different. The rate is shown in US Currency only. The shipping fee reflects the base shipping charge and do not include customs duties and taxes. Refusal or failure to pay your local duty or tax may affect your ability to place orders with us in the future.
Your tracking number will be sent to you via e-mail within 24 hours after your order shipped. You will have access to all of the information regarding the status of your package including detailed tracking and transit updates. The tracking information will also inform you of up to date information regarding customs clearance.
We ask that you please be aware of local custom and importation laws. You may have to pay import taxes, customs duty, or any additional charges that may come with custom clearance in your country. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from VitaMaker.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We can not possibly keep up with all the laws in every country. It is your responsibility to know what is legal and what is not. We will always ship discreetly for your privacy.
We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them. For custom information, visit the U.S. Department of Commerce Trade Information Center.
Each Countries may require various types of import licenses. VitaMaker will not knowingly ship any products to any countries that may require any type of license. VitaMaker will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. VitaMaker will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility. By ordering from our site you are stating that you agree to our shiping policy and terms of condition.
Our international shipping prices reflect the base shipping charge not including customs duties, taxes. If you refuse to pay your local duty or tax and the carrier bills VitaMaker for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeapordize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering.
Declaration of Value and Contents:
Please note that we declare the full value (minus the shipping charge) of your order on the shipping label. Also, we label the contents as "Nutritional Supplements for Personal Use".
Please make sure your shipping address and your phone number is full and complete and in English. The phone number may be used by Fedex or USPS to contact you, in case they have problems delivering your order.
Note: If your order is returned to us due to customs related issue such as banned / restricted products, a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card minus a 20% restocking fee. You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.
International orders are shipped via FEDEX/USPS Express which can take approximately 7-14 business days for delivery. Transit times can also depend on the customs agency and rules in your country.
For your protection and ours, it is important to make sure credit cards are being used by their proper owners. Customers ordering over $80.00 for the first time from VitaMaker.com, our company requires a monthly credit card statement, copy of credit card, and utility bill fax to 1-877-848-2228 or email to firstname.lastname@example.org. This information will help VitaMaker.com to better serve you and to prevent your order being hold for further verification.
Your privacy is assured. Please understand that we respect your privacy and have no interest in your personal spending habits. We do not sell or distribute any of your personal information. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder. We reserve the right to cancel any order that is unable to be verified or processed. We appreciate your cooperation and apologize for any inconvenience we may have caused.
Please Note: This requirement is only for International customers ordering for the first time. If you have ordered from us before, you don't need to fax us your credit card information.
PRODUCTS THAT MAY BE ILLEGAL TO IMPORT
Certain Protein Products may be illegal to import to: