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Before You Place Your Order
- Shop at VitaMaker.com
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- Return Policy
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After You Place Your Order
More Help & Information
Lingerie, Clubwear, Shoes and Sexual Well-Being Items Returns must be made within 15 days of receipt of the order. Item(s) must be unused, unwashed, and in the same condition as received, and must have tags attached. (A full refund of the original purchase price minus original shipping fee and 35% restocking fee). Womens bodysuits, bodystockings, costumes, women and men panties, underwear, vibrator, and massagers are NOT returnable or exchangeable.
Titanium, Tungsten, and Fine Jewelry Returns must be made within 15 days of receipt of the order. Item(s) must be unused, unworn, and in the same condition as received, and must NOT be engraved or scratched. (A full refund of the original purchase price minus original shipping fee and 45% restocking fee). Special Ordered Jewelry such as Diamond Rings are made-to-order and are NOT returnable or exchangeable. Therefore you must make sure of your ring size before you ordered.
Perfumes, Colognes, Fragrance Returns
In most cases orders are received and processed immediately (in general before 12PM PST). If you need to cancel or change your order, you can send an e-mail to firstname.lastname@example.org or call 1-626-810-9233 or Toll-Free at 1-877-848-2228 M-F 9AM-5PM PST. Please include your order number on all inquiries. However, once your order begins the shipping process we can no longer cancel your order, so please do not place an order if you intend on cancelling or changing it in any way. If the order has already been processed/packed, then we will refund your order minus a 15% restocking fee. Orders already shipped out cannot be cancelled mid-transit. We cannot recall items already shipped out of our warehouse. All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 25% restocking fee.
Should you receive a product you order and or simply not satisfy with the item you return the product in unopen (original packaging)/sellable condition with a 15% restocking fee. In cases such as these, VitaMaker.com will also deduct the shipping charge when issuing the credit to your credit card.
Should you receive a product you didn't order or an incomplete shipment, we will make every attempt to correct your order. In cases such as these, VitaMaker.com will send you a shipping label to have the incorrect shipment picked up at our expense. All incorrect/damage goods must be reported to VitaMaker.com within two business days of delivery. Any damage not reported within 2 business days of delivery date cannot be adjusted or credited. Keep all original packaging as we require return of the damaged goods.
In the event that any of your products arrive damaged, please contact us via e-mail at email@example.com, and we will file a claim with the carrier for a damaged shipment. Please include your order number, daytime phone number, and the nature of the damages. You have the option of either receiving a replacement or a full refund once the claims process is complete. NOTE: Melted bars are not classified as damaged product.
We do NOT request or require a signature for deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your FedEx/USPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. If your package was delivered, and shipping company confirmed it - we cannot accept any theft claims for the refunds.
All approve Returns must include a RMA number and the original invoice ship to:
17360 Colima Road Suite: 248
Rowland Heights, CA 91748
Click here to submit your Return Request
*It's important to read and understand our return policy before you submit your RMA Request Form.
To get more help on return issues, please contact us at: firstname.lastname@example.org