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Shipping Information


SHIPPING INFORMATION



VitaMaker ships to all 50 States including Alaska, Hawaii, Puerto Rico, US Virgin Island, and Military addresses. We now extended our shipping options and offer shipping to 18 Countries including CANADA. (For more information on international shipping please visit our Extended Information Page.) For Canada please Click Here.

We make every effort to ship orders that are received on weekdays by 12:00PM PST (3:00PM EST), to ship that same day. Orders received on weekends are shipped the next business day. If you place your order on Friday and choose Next Day Air Shipping, the order will be delivered on the following Monday.


VitaMaker.com offers:
  • United States Postal Service (USPS)
  • Next Day Air
  • 2nd Day Air
  • UPS Ground
The shipping method depends on the level of service you select when you check out. Therefore the time you received your products depend on the level of service you select.

When ordering, please be sure to provide a complete, accurate, and valid physical street address to ensure timely shipping. This means include any apartment numbers, suite numbers, and street types (i.e. Dr, Ln, Cir, Ave, Blvd, etc.). Because we generate shipping labels directly from the form that you type in, we will not be responsible for any delays resulting from errors in your shipping address. If an order is returned to us by UPS for any reason (i.e. undeliverable address), you can only be refunded for the purchase price of the product (excluding shipping and handling charges).

ADDRESS CORRECTION:
If the incorrect shipping address is entered the customer will be charged a $10.00 address correction fee. This fee will be charged once UPS has notified us of the address correction and the additional charge. The customer will be notified of the charge via email, if no email address is given the customer will not be notified of the charge.

SHIPPING AND BILLING ADDRESSES:
If your shipping address is different from your credit card billing address, please make sure your card issuer has listed this shipping address as an "authorized" address. We verify all addresses with VISA, MasterCard, Discover and American Express.

ORDER STATUS ON HOLD:

Orders May be marked ON HOLD for the following reasons:

  • Credit card information cannot be verified.
  • Billing information and/or shipping information does not matched.
  • Credit Card has rejected your order due to human or mechanical error.
  • Receiver does not match credit card record as authorized user.

    All Order May Subject to an order verification. In the event that the shipping and billing address does not match. A Copy of Credit Card, Drivers License, Credit Card Authorization form may be require to prevent any delay on the shipment. Click Here to Download the Authorization Form.

    FREE SHIPPING

    Get FREE SHIPPING on any order over $150. FREE SHIPPING is only valid for UPS Ground shipments in the 48 continental United States. Only orders placed on-line are eligible for FREE SHIPPING. No coupon required.

    IMPORTANT: For products subject to Free UPS Shipping - we apply UPS Ground Shipping, which takes 4-5 business days for delivery. Please do not confuse with overnight shipping. If you want faster shipping you need to select the NEXT DAY or 2ND DAY shipping method. The free ground shipping promotion does not cover NEXT DAY or 2ND DAY air shipping and you will be charged even if product qualifies for our free ground shipping promotion.

    TRANSPORT TIME
    Most packages reach their destination within 4-5 business days. As soon as your order ships you will receive a tracking number. By tracking your package at www.ups.com you will know what day your package will arrive. Please remember, UPS does not count Saturday or Sunday as a business day.

    2nd DAY AIR

    UPS 2nd Day Air provides guaranteed on-time delivery within 2 business days to and from every address in the 48 contiguous states. All orders shipped via UPS 2nd Day Air take 2 business days to arrive. For example, if you order on Monday before 12AM PST and all products are in stock, you should receive your order on Wednesday. If you order on Monday after 12PM PST and all products are in stock, your order will be shipped on Tuesday and you should receive it on Thursday. Please keep in mind that delivery in 2 business days is not always guaranteed. If one or more items from your order are backordered, it will delay the processing of your order. We will contact you via e-mail immediately if any items are out of stock.

    Shipping charges are based on the weight and destination of your order. You can view the shipping charges in our shopping cart prior to placing your order and can then decide if this method is right for you.

    NEXT DAY AIR

    UPS Next Day Air provides guaranteed on-time delivery within 1 business day to and from every address in the 48 contiguous states. All orders shipped via UPS Next Day Air take 1 business day to arrive. For example, if you order on Monday before 12AM PST and all products are in stock, you should receive your order on Tuesday. If you order on Monday after 12AM PST and all products are in stock, your order will be shipped on Tuesday and you should receive it on Wednesday. If you place your order on Friday and choose Next Day Air Shipping, the order will be delivered on the following Monday. Please keep in mind that delivery in 1 business day is not always guaranteed. If one or more items from your order are backordered, it will delay the processing of your order. We will contact you via e-mail immediately if any items are out of stock.

    Shipping charges are based on the weight and destination of your order. You can view the shipping charges in our shopping cart prior to placing your order and can then decide if this method is right for you.

    USPS PRIORITY MAIL

    For Alaska, Hawaii, Puerto Rico, PO Box and APO / FPO military addresses we will use US Postal Service Priority Mail. On your check out screen you must select USPS for APO, PO Box, HI, AK, PR Address to see the actual shipping cost. Our shopping cart will provide the actual cost to ship your items to your destinations. (Shipment to Hawaii may also select 2nd Day Air for a faster shipping method at adjusted shipping rate.) Tracking numbers will not be available for orders shipped via USPS. If you are shipping your order to any other location within the United States and you choose USPS Priority Mail, these same shipping policies will apply and FREE SHIPPING offer does not apply.

    VitaMaker.com is not liable for packages lost by Military Mail. In the unlikely event a package is lost and an insurance claim needs to be filed, it cannot be filed until 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled. Claims can take up to 5-6 weeks to process per USPS regulation

    SPECIAL HANDLING TIME FOR NOVELTIES AND LINGERIE ITEMS

    There are Special Handling time that applies to products such as novelties, massagers, furnitures, lingeries and seasonal items (Costumes). Please refer to each product on the specific handling time!

    VitaMaker.com reserve the right to cancel any orders that are unable to be verify or process through our automated system. We reserve the right to refuse any order under reasonable circumstances.