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FREQUENTLY ASKED QUESTIONS

ORDER QUESTIONS
SHOPPING CART QUESTIONS
PAYMENT QUESTIONS
SHIPPING QUESTIONS
RETURN QUESTIONS
MISCELLANEOUS QUESTIONS
VITAMAKER.COM PROMISES

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ORDER QUESTIONS
Has my order shipped?
If you provide your email address, we will send you an email confirmation after you placed your order, which contains a URL that shows the current status of your order. When your order leave our warehouse, we will also email you the tracking number which you can trace your order at FEDEX. Please print out this confirmation and keep it for your own references. If you have any questions regarding your order status, please email us at orderstatus@vitamaker.com and use your order number for reference. You can also call us at 1-877-848-2228 so that we can check it out for you right away.

My order never arrived!
If your shipment never arrived, please double check the tracking information by clicking here. Or you may contact us for further assistance.

How do I cancel my order/item?
Grabbing an order out of the order stream can become very difficult and every minute that passes once the order has been submitted makes it even harder. However, if an error has been made and an order needs to be cancelled, please call Customer Service immediately. If the order is already on the UPS feeder truck then it cannot be cancelled and you would be responsible for shipping costs and a 15% restocking fee if the order is refused. So please make sure all of your questions are answered before placing your order. Contact us for further assistance.

An item is missing from my shipment.
Please contact us for further assistance.


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SHOPPING CART QUESTIONS
How do I delete an item from my shopping cart?
To delete an item from your cart, just click on the "Remove" button below the item name.

How do I order multiple quantities of the same item?
There are two ways to do this:
  • 1. On each product page there is a text box next to the "Add to Cart" button. Just enter your desired quantity in this text box.
  • 2. In your shopping cart there is a column labeled "Quantity." Type in the number for the quantity you wish to order and press the "Update Quantities" button. This will update your quantity and the subtotal for your order.
How do I add different items to my shopping cart?
Find a product you wish to purchase and click on the "Add to Cart" button. This takes you to your shopping cart page. Click on the "Keep Shopping" button at the bottom of your shopping cart. Find another product you wish to purchase and click on the "Add to Cart" button on the product description page. Continue this process until you have added all the items you wish to buy in your shopping cart. If there is no "Add to Cart" button, it means the item is currently out of stock.


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PAYMENT QUESTIONS
When will my credit cards be charged?
Since we don't think you should pay for your order until it is actually on its way, vitamaker.com will not bill you until your products are actually shipped. We never bill for credit card service fees.

What is the billing address for my credit card?
Your billing address is the address that is listed on your credit card account. It is also the address where your monthly credit card statements are mailed to.

Why do you need the phone number of the bank that issued my credit card?
If we have any problems obtaining authorization on your credit card, we contact your bank to make sure all the information you provided matches what your credit card company has on file. Large orders will always be subject to credit verification. This process ensures that your order is processed in a more timely manner. Please do not give us phone numbers that only provide locations of ATM machines. In order to obtain credit verification, we need a phone number that can connect us to a customer service representative.

I have a question on my charges.
Please contact us for further assistance.

Do I have to pay sales tax?
We ship from California. VitaMaker.com charges sales tax for orders shipped to California ONLY. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listing.

Where do I get a copy of my invoice/receipt?
You will automatically receive a copy of your invoice via email once your order is placed. Official invoice will be mailed after order has been shipped.


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SHIPPING QUESTIONS
When will my order ship?
We will ship out your order as soon as we confirm your credit card and billing information. Our cut off time is 12:00PM PST. All orders placed after 12:00PM PST will be treated as the next business day's order. We do not process order during weekend. All orders that are placed after 12:00pm PST on Friday and before 12:00pm PST on Monday will be treated as Monday's orders. VitaMaker.com does not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

What are the details of the Free Shipping offer?
Free Shipping offer is valid only on qualified items. Qualified items are identified on product information pages with this free shipping icon ( ).
  • Standard ground shipping method is used.
  • Does not apply to previous orders.
  • Is available only in the contiguous 48 states
VitaMaker.com reserves the right to end or change this free shipping offer at any time.

Do you ship to APO / FPO addresses?
Yes, we will ship to Army Post Office (APO) and Fleet Post Office (FPO) destinations. We will use US Postal Service Priority Mail, and you will pay the actual shipping cost. On your check out screen you must select USPS for APO, PO Box, HI, AK, PR Address. Our shopping cart will provide the actual cost to ship your items to your destinations. Tracking numbers will not be available for orders shipped via USPS.

The proper format for an APO/FPO address looks something like the following:
Name
Address Line 1
Address Line 2 (if needed)
FPO AE 99999


APO or FPO will take the place of the city you are actually stationed at, so only enter "APO" or "FPO" in the city section.


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RETURN QUESTIONS
I received the wrong product.
In the event you received the wrong merchandise, we will make every attempt to correct your order. In cases such as these, VitaMaker.com will reimburse you for any return shipping charges you incur.

How do I return my product?
After the form RETURN MERCHANDISE REQUEST (RMA) is submitted, you will receive an email that gives you an RMA Number and our Return Shipping Address to ship your returned items to. The RMA Number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept return shipments without an RMA Number on their shipping label. Submit Return Merchandise Request

When do I get my money back in case of a return?
A charge back will typically show up on your credit card account within 24-48 hours of the charge back being issued. This amount does not always show up on the next credit card statement you receive, depending on your credit card company's billing cycle. If the charge back does not appear on your statement, call your credit card company to verify the amount has been applied to your account.


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BUYER'S GUIDE
How do I find my product?
Search. The easiest and fastest way to find something in our stores is to use the Search located at the top right side of each page. Search throughout the entire vitamaker.com site. You can search by the name of the product or manufacture of the products.

How do I navigate the site?
We've built vitamaker.com with one thing in mind and it is to enable you and all our customers to buy products better. Within our Internet superstore, you'll find many specialty products you can shop from using the same easy checkout process. Once you're in a store, click on any of the link below HOT ITEMS along the left side to explore our deep selection of products. Use the links in the upper right corner to get to important places like view basket and checkout from anywhere on our site.

How do I use a coupon code?
To redeem a coupon on the checkout screen it will ask you to provide a coupon code if you had one. The coupon amount will be subtracted from your total purchase (not including shipping and applicable sales tax). Some coupon codes have certain restrictions. Please look at the web page with the coupon code for more information. - Some offers are available to new vitamaker.com customers only. - A minimum purchase, not including shipping and tax, of the amount of the coupon required. - Coupons can be used with credit card purchases only. – Coupons are not valid with any other coupon, shipping offer or promotion. - Most offers have expiration dates, stated on the web page with the coupon.

What is Today's Top Pick?
There’s always something great going on at VitaMaker.com. Now with our “Today's Top Pick” you’ll find incredible price reductions on hot products from throughout the site. The “Today's Top Pick” pricing will last for 24 hours or until the number of products we set aside for the special pricing runs out, whichever comes first. So check VitaMaker.com homepage everyday and act quick, otherwise you may miss out on a great deal!

Typographical Errors
VitaMaker.com disclaims all warranties and liability due to typographical and other content errors or omissions appearing on its Website. VitaMaker.com reserves the right to refuse or cancel any order placed for a product listed at the incorrect price. VitaMaker.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and the order is canceled, VitaMaker.com will immediately issue the credit back to your credit card account and notify you via e-mail of the error and credit.
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VITAMAKER.COM PROMISES
Privacy Policy
At VitaMaker.com, your privacy is a top priority. Please read our privacy policy details.

Security Guarantee
We guarantee that every transaction you make at VitaMaker.com will be completely safe and secure.

Is it safe to use my credit card on your site?

YES. Through the Yahoo! Store, VitaMaker.com is able to support 128-bit SSL (Secure Sockets Layer) encryption that is an industry standard for protecting your personal information. Netscape, AOL, Microsoft Explorer and other browsers support SSL to encrypt and protect your credit card information as it is passed to our site. We strive to protect your valuable personal information as it is sent across the Internet. Click Here to read Yahoo!'s statement on security.

In addition, there are two ways to verify that our website is secure. On the order page where you input your personal and credit card information:
  • 1. Look for an unbroken key or a padlock icon at the bottom of your browser. For Netscape browsers the icon is usually located in the bottom left corner, while for Microsoft Explorer it is closer to the bottom right corner. If you see any of these icons, then the page you are viewing is secure.
  • 2. Look at the URL address. If it begins with "https", then the particular page you are viewing is protected by strong encryption and security technology.
CREDIT CARD FRAUD WILL NOT BE TOLERATED
Our system automatically verifies all addresses with VISA, MasterCard, Discover and American Express. Your IP address will be automatically recorded as part of your order. If we suspect your order to be fraudulent, we will immediately contact the FBI, local law enforcement, and other relevant authorities, and you will be prosecuted under the fullest extent of the law.